The following must be read in conjunction with the full Terms and Conditions of the respective RV company.
Cancellation
Cruise America
The cancellation must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee is calculated on the greater of the following -
- 46 + days prior to departure........... 20% of total rental charges
- 45 - 16 days prior to departure.........$500 (USD) plus deposit
- 1 -15 days prior to departure...........$850 (USD) plus deposit
- Departure Day.............................Full Rental Charges
Escape
In the case of canceling your reservation, the deposit is non refundable. In addition there is a US$100 cancellation fee. A No Show is considered as a cancellation.
El Monte RV
The cancellation must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee is calculated on the greater of the following -
- 20% of the total rental cost OR
- 44 to 16 calendar days prior to rental date - $450
- 15 to 1 calendar days prior to rental dates - $800
- Departure Day and No Show - Full Rental*
In addition to the charges mentioned above any confirmed one-way fees or surcharges must also be paid.
* A client who declines vehicle at departure is classified as Departure Day and not eligible for any refund.
Moturis RV
The cancellation must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee is calculated as follows -
- 42 days prior to pick-up date - 20 % of total rental days charges
- 41 to 29 days prior to pick-up date - 40 % of total rental days charges
- 28 to 15 days prior to pick-up date - 60 % of total rental days charges
- 14 to 1 days prior to pick-up date - 85 % of total rental days charges
- Departure day and no shows - 100% of total rental days charges
In addition to the charges mentioned above any confirmed one-way fees or surcharges must also be paid.
Road Bear RV Rentals
The cancellation must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee is calculated on the greater of the following -
- 20% of the total rental costOR
- Up to 30 calendar days prior to rental dates - US$200
- 29 to 15 calendar days prior to rental dates - 50% of rental cost
- 14 to 0 calendar days (including no-shows) - 100% of rental cost
In addition to the charges mentioned above any confirmed one-way fees or surcharges must also be paid.
Please Note: Any refunds may take up to 3 weeks to process.
Amendments
Amendments are charged at a rate of US$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.
If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.
If the amendment results in changing the vehicle brand your deposit is not transferable.
Where the hire is being extended, the amendment fee may not apply.
Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.
Early Bird Discounts may no longer be applicable to the rental if changed.
Payments
Any payment made to Jurnii RV Rentals will be subject to a 2% credit card surcharge. This is subject to change without notice.
