Conditions for Motorhome Rental USA
Valid 1 April 2012 to 31 March 2013

Summary of Rental Conditions

This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in US dollars.

Branches - Atlanta, Boston, Chicago, Dallas, Denver, Ft Lauderdale|Miami, Las Vegas, Los Angeles, New York, Orlando, Phoenix, Salt Lake City, San Francisco, Seattle (Tacoma).

Branch Opening Hours

All Branches are closed or have limited hours on the following US holidays

• 28 May 2012
• 4 July 2012
• 3 September 2012
• 22 November 2012
• 24 December 2012 (open 9:00am - 12:00pm)
• 25 December 2012
• 31 December 2012 (open 9.00am - 12.00pm)
• 1 January 2013

Client: Pick up and Drop off Information

Transfer to Location

Transfer times are approximate due to traffic, border and weather conditions. Moturis is not responsible for any refunds due to any of these conditions.

Details for pick up and drop off times, locations, cost, customer waiting area will be emailed to you with your rental confirmation.

Transfer to Location

• Overseas customers must overnight before picking-up their rental unit.
• Customers must be ready for pick-up at 07.30 hrs at the designated transfer hotels at specified customer waiting areas (exceptions are listed separately with the transfer hotel information)
• Early hotel transfer is only provided from the customer waiting area of the designated transfer hotels.
• Tour operators or customers are requested to report at the time of booking or not later than three working days before pick-up date in which designated transfer hotel customer is staying overnight and how many people are in customers party.
• Transfers are only provided from the designated hotels and airports if we have been informed of the transfer within the indicated time frame. Customers must be ready at the stated time and customer waiting area, otherwise no pick-up transfer will be provided.

Vehicle Pick Up

• Vehicle Pick-up: Mon-Sat 09.00 – 10.30 and Mon-Fri 13.00 – 15.00 hr
• Early pick-up is provided between 08.00 and 10.00 hrs for customers using early hotel transfer. Exceptions are valid for San Francisco (Downtown), Orlando (Orlando area), where pick-up is provided in the afternoon (Monday - Saturday).
• For early vehicle pick-ups without hotel transfer from one of the designated hotels (e.g. customer arrives on his own at his own expense), customers have to arrive at rental location between 08.00 and 08.30 hrs and inform Moturis RV & Camping World accordingly no later than three working days prior to vehicle pick-up.
• No hotel transfers are provided for afternoon vehicle pick-ups. Exceptions are valid for San Francisco (Downtown), Orlando (Orlando area).
• No refund is made in the event of late vehicle pick-up.

Vehicle Drop-off and Airport / Hotel Transfer

• Vehicle drop-off hours are from 09.00 to 10.30 hrs.
• Airport Transfer (Drop-off): Airport transfer is being provided at 11.00 hrs from the following rental locations to designated airports only: Atlanta, Boston, Chicago, Denver, Fort Lauderdale (to the Airport in Ft. Lauderdale and Miami), Las Vegas, Los Angeles, New York (no transfers to JFK and LGA), Orlando, Phoenix, Salt Lake City, Seattle. Please do not book return flights with departures before 14.00 hrs, if your customers want to take advantage of the free drop-off transfer to the airport.
• Late vehicle drop-off - Late vehicle drop-off surcharges are USD 30.00 per hour. No airport transfers are provided in the event of a late vehicle drop-off. No refunds are made for early returns or unused portion of rentals.

Transfer Hotels, Pick-up time & Customer Waiting area
 

Additional Transfer Information for Customers

Transfer possibilities by train in Boston and San Francisco:
As our rental locations in Boston and San Francisco are close to the public stations,
customers can also use public transportation.

Boston: Subway (Airport->downtown Boston) / Commuter Rail Service (Boston->North
Station-> Rowley)

From the airport, a shuttle bus will transport passengers to the Subway (underground
transportation) – Blue Line inbound. The shuttle bus is free and the subway tokens can
be purchased for USD 1.25. Passengers will need to transfer to the Green or Orange
Line to North Station.

From downtown Boston passengers take the Green or Orange Line or a taxi to North
Station. From North Station passengers take a train on the Newburyport/ Rockport Line
to Rowley. The train ride is about USD 5.00-6.00 per person/one way.

It is best to call Moturis RV & Camping World in Rowley in advance for the exact
schedule as there are not many trains to Rowley. Moturis RV & Camping World will
provide shuttle service from Rowley train station to the depot with advance
notification only.

San Francisco: Bay Area Rapid Transit (BART)
The BART serves four stations in downtown San Francisco. The BART costs only USD
3.95*. It is the fastest way to reach San Francisco downtown (less than 30 minutes).
The Moturis RV & Camping World location in San Leandro is providing shuttle transfers
from and to the San Leandro BART station.

New York (bus stop: 257 Oak Tree Road, Tappan)
Route 9W:
From Port Authority Bus Terminal to Tappan (approximately 45 minutes):

Weekdays: bus departs at 8:22am, 9:22am, 10:15am, 11:15am, 12:15pm, 1:15pm, 2:15pm, 3:15pm, 4:20pm, 7:25pm, 8:20pm, 9:30pm

Saturdays: bus departs at 8:15am, 9:15am, 10:15am, 11:22am, 12:22pm, 2:22pm, 3:15pm, 4:22pm, 5:15pm, 6:15pm, 7:25pm, 8:20pm, 9:25pm, 10:30pm

From Tappan to Port Authority Bus Terminal:

Weekdays: bus departs every :54 of the hour, beginning at 6:54am, except at 7pm and
the last bus departs at 9:54pm

Saturdays: bus departs every :54 of the hour, beginning at 6:54am, except for 4pm,
7pm, starting with 8pm, the bus departs every :24 of the hour and the last bus departs
at 10:24pm.

Fare: approximately USD 7.65 per person/one way

Route 9A
From George Washington Bridge Bus Station to Tappan (approx. 25 minutes):

Weekdays: bus departs at 7:10, 7:40am, 8:10am, 9:10am, 10:40am, 11:40am, 12:40pm, 1:40pm, 2:40pm, 3:40pm, 4:10 pm, 5:10pm, 5:50pm, 6:30pm, 8:30pm, 10:40pm

Saturdays: bus departs at 8:40am, 9:40am, 10:40am, 1:40pm, 3:40pm, 5:40pm,
6:40pm, 8:45pm, 10:50pm

From Tappan to George Washington Bridge Bus Station:

Weekdays: bus departs at 7:09am, 7:54am, 8:24am, 8:54am, 9:54am, 10:54am, 11:54am, 12:54pm, 1:54pm, 2:54pm, 3:54pm, 5:54pm, 6:54pm, 9:24pm

Saturdays: bus departs at 7:54am, 8:54am, 9:54am, 10:54am, 11:54am, 12:54pm, 1:54pm, 2:54pm, 3:54pm, 5:54pm, 6:54pm, 8:24pm, 9:24pm, 10:24pm

Fare: USD 6.95 per person/one way

Subject to time schedule and fare modifications.

Insurance Information

Public Liability Insurance

Included in daily rental rates

Moturis RV & Camping World maintains liability insurance coverage on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. The policy protects the company for USD 5 million and the renter for statutory limits. This basic public liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract.

SLI - Supplemental Liability Insurance

Included in daily rental rates

Moturis RV & Camping World maintains supplemental liability insurance coverage on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract). The policy increases statutory limits to USD 1 million for the renter. This supplemental liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract.

Customer Responsibility with CDW - Collision Damage Waiver

Included in daily rental rates

In the event of loss or damage to vehicle while on rent, whether or not due to the fault of customer, customers responsibility for direct and accidental loss (including theft and vandalism) or damage to the vehicle is unlimited. That is, customer is responsible for all loss or damage. All daily rental rates for all vehicles include Collision Damage Waiver (CDW). With CDW, the customers responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to USD 2,500.00 per occurrence, with the following exceptions:

Exceptions for which there is no reduction in customer’s responsibility for damages:

1. caused as a result of use without Moturis RV & Camping World expressed permission or consent
2. damage caused by striking overhead objects
3. damage caused by freezing or overheating vehicle systems
4. all damage caused during any use of off public roads (including at camp grounds, parking lots, service stations, etc)
5. undercarriage damage, including tires and wheels
6. damage caused from backing up vehicle
7. all glass damage

Customer Responsibility with VIP - Vacation Interruption Protection

Included in daily rental rates

• With VIP, the customer’s responsibility for accidental damage is further reduced to USD1,000.00. In case of theft and vandalism to the vehicle, the deductible is USD 1,000.00.
• VIP also covers the expenses in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours. Radio, air conditioning, refrigerator, generator, microwave, appliances, automatic step, cruise control are not considered to be mechanical breakdowns. Incurred expenses of USD 30.00 per person per day for lodging and USD 30.00 per group per day for other transportation is provided. A limit of USD 3,000.00 per tour applies and this plan is not valid in case of an accident. Customer must present all receipts for refund of expenses.

VIP coverage is void (I) if customer fails to file an accident/damage police report, or (II) if vehicle is used in violation of the terms of the rental contract.

Deposit for all rentals is USD 1,000.00 (will strictly be enforced, authorized / not charged)

Convenience Kits

Standard Kit

(included in preparation fee)

Convenience Kits

(refer to price lists)

Per Vehicle

Per Person

NOTE: All tableware (plates etc) is non-plastic and is made of Corning/Corelle china or equivalent.

Convenience Kits are paid per person.

Presidents Club / Good Sam Membership

A free 60 day membership for the President’s Club and Good Sam Club comes with each rental. Benefits are:

• Free Technical Service Hotline
• Minimum 10% Discount on nightly rates at one 1700+ Good Sam Parks
• Minimum 10% Discount on all Camping World Store Purchases

Preparation Fee, Mountain Bikes

Preparation Fee

This is a mandatory one-time charge per vehicle per booking. It is applicable to all bookings without exception. The Preparation Fee covers -

• Standard Kit per vehicle
• First tank of propane
• First supply of toilet chemicals
• Vehicle outside cleaning
• Pick-up/drop-off transfers

There are no refunds for unused propane and toilet chemicals and there are no refunds if customers do not meet the transfer rules and did not take the advantage of transfers or if customers decide to do own transfer at their own cost.

Mountain Bike Rentals

Moturis offer mountain bike rentals at all our locations. Moturis have one-size (adult) mountain bikes available. Moturis offer a 2-bike carrier or a 4-bike carrier with 2 or 4 mountain bikes per carrier. If customers want to bring their own bikes, carriers can be rented. The prices for carriers only are the same as for carriers with bikes. Bike rentals are also available with one-way motorhome rentals.

Please note that in several U.S. states, the use of helmets is mandatory for bicycle riders.

Moturis RV & Camping World does not provide any bicycle helmets for rent. Please request rental bikes at time of booking!

GPS Rental

Moturis offer GPS units at all our rental locations. Please pre-order these with the reservation to guarantee availability at point of pick-up.

General Information

Maintenance and Cleaning Responsibility

Customers are responsible to check all fluid levels at each refueling. Refills of all fluids (except gasoline and propane) will be reimbursed at check-in upon presentation of receipts.

Gasoline costs are not included in rental price.

Gasoline tanks are full at pick-up and must be returned full.

Vehicles must be returned clean inside. Otherwise, cleaning charges may occur.

Repairs / Refunds / Early Returns

Necessary repairs are refunded without previous authorization up to USD 50.00. Customer must provide receipts. If customers pay repairs exceeding USD 50.00 without previous authorization, we will not refund. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of vehicle. If a vehicle which had a breakdown and is in repair for more than 12 working hours, through no fault of customer, our responsibility to client is limited to refund the daily rate or a portion thereof (VIP coverage). No refunds will be made for breakdowns in Death Valley (between June 15 and September 15), New York City, greater metropolitan area of Montreal and the city of Quebec (Canada). Radio, air conditioning, refrigerator, microwave, any appliances, plumbing, generator and cruise are not considered breakdowns and no refunds are made for repair time to these items.

There will be no refunds made for the early return of a rental vehicle.

Accident

In case of an accident, customers must notify the police for a police report immediately, also inform the drop-off station within 24 hours and make full report in writing. CDW/VIP accident coverage is void if customer fails to follow these procedures.

Credit Cards / Traveler Checks

Moturis accept MASTER/Eurocard, VISA and AMEXCO credit cards as well as all Traveler Checks in US-Dollars. No Euro checks or debit cards are accepted. We are not responsible for exchange rate fluctuations or handling charges for any credit card transaction. Without any exception, a valid credit card is required for each rental.

NOTE: Your payment with Jurnii RV must be with VISA or MASTERCARD

Drivers License / Drivers Age

A national automobile drivers license is required.

Moturis recommend customers to carry a translation of the national drivers license or an international drivers license, but under any circumstances, customer must provide a valid national drivers license at pick-up.

Minimum age is 21 years for all motorhomes.

Parking / Traffic Violations / Toll Roads

Customers are responsible for reporting and paying of all parking/traffic/toll road violations at rental termination. Non-reporting of parking/traffic/toll road violations will result in an administrative charge of up to USD 100.00. Non-reported parking/traffic violations plus administrative charge will be charged against customers credit card or will be collected at customers domicile.

Travel to Mexico

Motorhomes are allowed to travel into Mexico, but such travel must be confirmed in advance. Area restrictions may apply. US or any other liability insurance does not provide coverage in Mexico. The customers therefore must purchase additional liability and CDW insurance before entering Mexico. This insurance, with a premium of USD19 per day, is sold at all depots. Customers have to provide the depots with the exact dates the vehicle will be in Mexico. When traveling in Mexico, traveler assistance is not available and any repair costs, towing or fines occurred in Mexico are the renter’s responsibility. The Insurance is not taxable with the exception of Denver, Phoenix, Seattle, Orlando, Ft. Lauderdale,  and Atlanta. Please advise us at the time of reservation if your clients are planning on traveling to Mexico.

Colorado Daily Rental Fee

$2.00 per day or a maximum of $90 per rental.

Restrictions

• Mexico, unless an additional insurance is purchased
• Death Valley from June 15 to September 15
• Logging roads, non-public roads and off-road driving
• City of New York
• Greater metropolitan areas of Montreal and Quebec City (Canada)

Northern Travel supplement

All rental vehicles traveling to Alaska, the Northwest Territories or the Yukon are permitted and must be confirmed in advance. A USD 450.00 prepaid non-refundable supplement is required.

Substitutions

Moturis RV & Camping World is entitled to upgrade customers to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, the responsibility of the rental company is limited to the refund of the difference in gross rates.

One Way Rentals

A one way fee applies for pick ups between April 1 and October 31, 2012.

There are no one way charges for any pick ups between November 1, 2012 - March 31, 2013.

Minimum Rental

3 day minimum rental (exception: 7 days minimum rental period from July 19 to August 26, 2012).

Pets

Small pets are allowed at owner’s responsibility. An additional deposit of USD 1,000 is charged at the time of pickup as well as a cleaning fee of USD 150 at the time of pick-up.

Towing

Towing is not permitted.

Storage

Storing items on vehicle roof is not permitted. Free storage of luggage is available at all locations at owner's risk (not available for one way rentals).

Winterization

Each motorhome has to be winterized from November to April in Denver, Chicago, Boston, New York, Dallas, Atlanta, Seattle, Salt Lake City (rental location and period may vary depending on the weather and temperatures) to prevent freezing. This will include the water pipes, toilet, fresh water tanks, sink, shower, external shower, hot water heater and holding tanks. Winterization requires that water be drained from the fresh water tank, hot water heater and both waste tanks. Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply anymore. Therefore, no water at all is available in the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse.

Pink RV antifreeze has been run through all the pipes and put into the black and grey tanks. If the renter removes this antifreeze and put water into the system, the tanks and pipes will crack. If this happens, he/she will be responsible for repairing these systems and any other damages caused by cracking pipes/tanks.

It is the renters responsibility to have the vehicle re-winterized on the return trip (if dewinterized for a trip to an area with warmer temperatures). Upon return, if the renter presents us with a receipt for either winterization or de-winterization, we will reimburse him/her, up to a maximum of USD 75. If the renter does not have a receipt, we will keep the security deposit and charge him /her for any additional costs incurred in repairing damaged pipes, tanks, water heater, walls, floors etc.

Baby / Child Seat

Due to applicable law, a baby or child seat must be attached in the rear of the vehicle, not in the front seats. All Class C coaches are equipped with minimum one anchor for three-point child or baby car seat attachment.

Dinette table will require lowering to install baby and child seats. The dinette table will only lower to seat level. Due to this other passengers will not be able to travel in the dinette area.

Extras Available for Hire

• Convenience Kits - $75 per person/rental
• Generator Use - $3/hour
• 2 x Mountain Bikes & Carrier - $189
• 4 x Mountain Bikes & Carrier - $289
• GPS - $10/day (max $140)
• Baby | Booster Seat - $39
• Snow Chains - $35
• Camp Chair - $9
• Toaster - $6
• Pet Cleaning Fee - $150 (additional $1,000 security bond applies)

These items cannot be guaranteed unless pre-ordered (subject to availability)

Mandatory Charges

• Preparation Fee - $189
• Preparation Fee - $268 (weekend pick ups on Saturday, Mondays Apr 1 & Sep 30,2012)
• Burning Man Surcharge - $650 per trip per vehicle

Burning Man Festival takes palce between August 27th and September 3rd 2012. If clients travel between these dates and claim, that they do not attend the Festival the surcharge still applies. Also, the USD$1,000 security deposit will be charged instead of authorised at the time of pick up.

Cancellation

The cancellation must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee is calculated as follows -

• 42 days prior to pick-up date - 20 % of total rental days charges
• 41 to 29 days prior to pick-up date - 40 % of total rental days charges
• 28 to 15 days prior to pick-up date - 60 % of total rental days charges
• 14 to 1 days prior to pick-up date - 85 % of total rental days charges
• Departure day and no shows - 100% of total rental days charges

In addition to the charges mentioned above any confirmed one-way fees or surcharges must also be paid.

Amendments

Amendments are charged at a rate of US$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

If the amendment results in changing the vehicle brand your deposit is not transferable.

Where the hire is being extended, the amendment fee may not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

Early Bird Discounts may no longer be applicable to the rental if changed.

General Conditions

All rentals are subject to the terms and conditions of the rental contract. Prices, policies and conditions are subject to change without notice at any time.