Cruise America Terms and Conditions

Conditions for RV Rentals USA
This program is valid for non USA Residents
Valid 1 April 2019 to 31 March 2020

Summary of Rental Conditions

This document contains a brief summary of the rental conditions.  All rentals are subject to the terms and conditions of the Rental Contract signed at the Cruise America office upon vehicle departure. Rates quoted are in US dollars.

Branch Opening Hours

Locations Hours

Albuquerque
Anchorage
Atlanta
Billings
Boston N
Boston S
Bozeman
Charlotte
Chicago
Denver
Dallas
Fort Lauderdale
Houston
Las Vegas
Los Angeles
Miami
Minneapolis
Newark
New York
Orlando
Philadelphia
Phoenix
Portland
Salt Lake City
San Diego
San Francisco
Seattle
Tampa
Washington DC
Bozeman

Monday-Friday
9:00am - 5:00pm


Saturday
9.00am - 4.00pm


Sunday & Holidays
Closed


 

Branches are closed on the following Public Holidays

  • New Years Day 1 January 2019
  • Memorial Day 27 May 2019
  • Fourth of July 4 July 2019
  • Labor Day 2 September 2019
  • Thanksgiving Day 28 November 2019
  • Christmas Day 25 December 2019
  • New Years Day 1 January 2020
  • Memorial Day 28 May 2020
  • Fourth of July 4 July 2020 (Celebrated July 3 2020)
  • Labor Day 7 September 2020
  • Thanksgiving Day 26 November 2020
  • Christmas Day 25 December 2020
  • New Years Day 1 January 2021

Anchorage (ANC) Branch is Closed for Winter

Opens April 16 2019, Closed October 8 2019 – April 15 2020 

Opens April 16 2020, Closed October 8 2020 – April 15 2021 

First Overnight

Your first overnight in North America, after an international flight, should be in a motel/hotel. You are not allowed to drive a motorhome on flight arrival day.


Vehicle Departure Times

Regular renters

Vehicle departure (pickup) time begins from 1:00 PM to 4.00 PM.  You must contact Cruise America on the morning of your pickup for expected vehicle departure time.  You cannot arrive unannounced.  You will need to make your own way to the branch as transfers are not included. You must stay overnight if arriving from an international flight, you are not permitted to pickup a vehicle on the same day.  There are no refunds for late pick-ups.

Early Bird renters

By choosing to pre-purchase the Early Bird Departure Special, vehicle departure time runs between 9:00am and Noon.  See below for full details of inclusions and benefits.

All EBDS clients are welcome them to call their respective departure stations the day before they are scheduled to travel! Cruise America are prepared to arrange transportation to our station at the earliest possible time (starting at 8.30AM) in order to ensure EBDS clients can reach our station, inspect their vehicle and progress through all other check out procedures to ensure the earliest departure possible.

Early Bird Departure Special

• Must be pre-purchased at least 30 days prior to pick up
• Beginning at 8:30 a.m. transfers from designated area hotels are included.
• “First in Line” service at the rental center.
• Vehicle departures begin at 9:00 a.m. and are completed by no later than 12:00 p.m.
• Late Return Option up to 3:00 p.m. (1500 hours).
• Return transfer to hotel* or airport will be arranged and paid for by rental center in the form of a credit to your rental contract.

*Hotels in designated areas only.

The Early Bird Departure Special offer is priced as follows:
All Departures Days ..............$350
Departures Sunday.................Not Available

*** Sunday departures and or returns are not allowed
 

Vehicle Return Times

Regular Renters

Vehicles are to be returned by 9:00 AM but no later than 11:00 AM.

Early Bird Renters

With pre-purchase of Early Bird Departure Special, you can return vehicle to Rental Center between 9:00 AM but no later than 3:00 PM. unless the vehicle is being returned on a Saturday. Please note Saturday times may vary, as some locations close earlier.

Vehicle Return Late Fees

A fee of $25 per hour will be charged for each hour that the vehicle is overdue without permission. You agree to return vehicle in the same condition as it was received, excluding normal wear and tear. Depending on local conditions, a cleaning and/or waste tank evacuation fee may be assessed at vehicle return up to $150. You will also pay for damages or loss of equipment. There are no refunds for early returns.
 

Return Transfers

Transfers are not included in your prepaid rental charges. Return transfers are your responsibility.  Only with pre-purchase of Early Bird Departure Special are return transfers to designated hotel areas or airport included with the fee. A late return will void our responsibility to you for return transfers. Return transfers are normally accomplished up to 4:00 PM (1600 hours).


Advanced Booking Discounts

15% Off Daily Rate for Confirmed reservations  made by December 31 2018

10% Off Daily Rate for Confirmed reservations  made by January 31 2019

5% Off Daily Rate for Confirmed reservations  made by February 28 2019

Advanced Booking Discounts as per above apply to bookings with departure dates from April 1, 2019 – October 31, 2019 only.

15% Off Daily Rate for Confirmed reservations  made by July 31 2019

10% Off Daily Rate for Confirmed reservations  made by August 31 2019

5% Off Daily Rate for Confirmed reservations  made by September 30 2019

Advanced Booking Discounts as per above apply to bookings with departure dates from November 1, 2019 – March 31, 2020 only.

 

Minimum Rental Period

All Motorhomes – Minimum rental period is seven (7) nights.
 

Driver Requirements

Vehicles can only be operated by qualified drivers 21 years of age or older.

All drivers must have a valid and identifiable driver’s license. Your driver’s license and foreign passport are required as identification and will be verified. All drivers must be identified, authorized, and must sign the Rental Contract. There is no cost for additional drivers and no ‘under 25’ surcharge.
 

Upgrades

You may find the model reserved to be inadequate for your party. Where possible, upgrades to a larger sized model will be allowed at a charge determined from local posted rates.

Our policy is to provide you with the model reserved however in some instances circumstances may require an upgrade to a larger sized motorhome to accommodate an immediate departure. The upgrade will be provided at no charge to you and with no further liability to Cruise America.
 

Downgrades

You may find the model reserved to be too large for your comfort. Where possible, downgrades to a smaller sized model will be allowed at no charge to you. In some instances, circumstances may require a downgrade to a smaller model to accommodate an immediate departure. The downgrade, if accepted, will earn a credit based on the difference in price at the time of reservation and with no further liability to Cruise America.
 

Luggage Storage

Collapsible luggage is recommended. Other luggage may be stored at most rental centers, all at your risk.
 

Ferry Restrictions

Ferry reservations can be difficult to manage during high season. We recommend you make a reservation for at least a 30 foot vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.

Cancellation Fees

  • 46 or more days prior to departure.................Deposit not refundable
  • 16 to 45 days prior to departure..............................$500 plus deposit
  • 8  to 15 days prior to departure ..............................$750 plus deposit
  • 1 to 7 days prior to departure..................................$950 plus deposit
  • Departure Day*...................................................Full Rental Charges

*Reservation “no-shows:” A client failing to arrive on departure day or who declines vehicle at departure is classified as a “departure day” cancellation.
 

Amendments

Amendments are charged at a rate of US$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations.

If the amendment results in changing the vehicle brand your deposit is not transferable.
 

Standard Equipment - Included with all rental vehicles

All items listed subject to availability and substitution without notice. 

110-Volt Adapter K.O.A. Campground Guide 9-Volt Battery
Renter Assistance Guide K.O.A. Value Card 20ft. Sewer Hose
25ft. Power Cord Regional Campground Guide RV Toilet Paper
25ft. Water Hose Box of Matches Broom


Provisioning Kit – Optional at extra cost

Cookware Soup Spoons Mixing Bowl Tumblers
Cooking Spoon Dinner Forks Plastic Pail Dinner Plates
Spatula Steak Knives Can Opener Paring Knife
Tea Kettle Coffee Cups Soup Bowls Carving Knife
Broom Colander Teaspoons Flashlight
Cooking Fork Dinner Knives


Per Person Kit – Optional at extra cost

Pillow Sleeping Bag/Comforter Sheet Pillowcase
Wash Cloths Dish Towel Bath Towels


Petrol / Propane for cooking and heating

Your vehicle at departure will contain a minimum one-quarter tank of petrol (gasoline) and adequate propane for appliance use. You may be charged a deposit for fuel included at departure, depending on local circumstances. Return fuels at the same level for refund of deposits. At the Rental Center, you will be given directions to the nearest fueling stations. There are no warranties concerning fuel consumption rates while en route.
 

Child Restraint Seats

Cruise America does not hire child seats.  You must supply your own child restraint seats for transfers and while en route.|
 

Security Deposit (Bond)

A basic refundable security deposit of $500 USD/CDN and the use of a credit card to pay for all local charges and deposits is required at departure. Upon vehicle return, all extra charges are balanced against the security deposit and a credit will be issued to cover the refund. Cash is not accepted for security deposits or any additional charges at departure.

Upon vehicle return, all extra charges are balanced against the security deposit and a credit will be issued to cover the refund. For security reasons, refunds when a credit card is not used are issued by a check mailed to your home address. There are NO cash refunds.

Attention - New Security Deposit Rules for  Burning Man Rentals

Please note that all Burning Man departures from select locations will require an increased Security Deposit of $1,000 USD, in order to ensure our vehicles are returned in the same manner they are offered, ordinary wear and tear excepted.

The new Security Deposit of $1,000 USD (increased from normal Security Deposit of $500) shall automatically be collected at departure, for ALL rentals departing on the following days and from the following locations:

Departure Dates:  August 21  thru to August, 26  2019

Security Deposit: $1,000

Locations San Francisco, Los Angeles, Las Vegas, Seattle, Salt Lake City and Phoenix

Mileage Charges

If you have not pre-paid for mileage, your estimated travel miles are payable at departure based on 100 miles per day.  Upon vehicle return, any additional miles/kms over prepaid miles are charged at the per mile/km rate, $0.35 Per Mile. There are no refunds for unused miles.

Pre Paid Mileage Packs can be selected during the quoting process:

100 Mile Package , 500 Mile Package or Unlimited Mileage  for rentals up to 21 days with an option to add additional days over 21.

UNLIMITED MILEAGE PLUS PACKAGE ;Includes unlimited mileage, one vehicle departure kit, one personal kit for each passenger and unlimited use of the vehicle generator, if applicable. The cost is $1,250 USD  for rentals up to 21 days. For each additional day (after the 21st), there is an additional charge of $36.25 USD per day.

Please note: All bookings must include some pre-booked mileage or kilometers.
 

Optional extras (subject to change)

Provisioning Kit   $110 per kit
Per Person Kit     $ 60 per kit
Camping Chairs  $ 10.00 per rental (Not available for pre booking, paid for at departure)
Generator Charges  $3.50 per hour or $8 per day.
(The generator is not required for normal vehicle operation)

Mandatory Surcharge (subject to change)

Mandatory Surcharge of $2 per day, “Colorado Road Safety Fee” – Denver (DEN) bookings only! Colorado Road Safety Fee must be paid locally. Surcharge only applies for rentals up to 45 days.

Mandatory surcharge of $5 per day, “NJ Surcharge” – EWR and NYC bookings only! Surcharge only applies for rentals up to 28 days.

Mandatory surcharge of $1.50 per day, “BC Surcharge” – Truck Camper (T17) bookings only in Vancouver (YVR)! Note if the booking is longer than 28 nights, then the BC surcharge does NOT apply.

Mandatory surcharge of $5.00 per rental, “Environmental Fee” – All USA and Canada departures beginning April 1, 2019 (booking date effective November 15, 2018). The Environmental Fee is designed to offset a wide range of environmental expenses (direct and indirect). These expenses include but are not limited to all costs associated with the proper disposal of oil, filters, tires, batteries, and shop waste.

 

One-Way Rental Fees

One-way fees between rental locations within the USA are allowed and will vary in cost from $250 to $650 depending on pick up location and routing.  Your quote will show exact surcharge.


Taxes

All rental charges are subject to state sales tax by law. All pre paid items include sales taxes.

Information for Electronic Tolling

The implementation of All-Electronic Tolling is becoming more and more prevalent in many popular areas of the USA and Canada. “All-Electronic” Tolling means the Traveler using these roads has no option to pay local tolls with cash. Instead, a picture of the vehicle’s license plate is taken and used to assess toll charges. Clients of Cruise America are responsible for the payment of these charges.

In some cases, a process called “Reassignment” is allowed and is utilized by Cruise America. In this process, Cruise America transfers the client’s information, including name and home address, to the relevant tolling authority, The relevant tolling authority bills the clients directly and no further correspondence with Cruise America takes place. The client must resolve the outstanding tolls and/or fees directly with the tolling authority. The advantage for the client in theis process is the avoidance of any administrative charges by Cruise America.

For all other cases, Cruise America will pay the tolling authority or road agency directly. We will add a $10 administrative fee and charge the client’s credit card used for the rental. Please note our administrative fee is per rental, not per violation. 

Using Fastrack and EZ Pass lanes without the corresponding transponder will result in punitive fees in addition to the regular toll rates. Fees in these cases can often be as high as $25 - $100 per violation. It is the clients’ responsibility to avoid using these lanes under all circumstances in order to avoid such fees.

Finally, fines for Parking, Red Light, Speeding and other traffic violations are treated similarly to the above, however, the administrative fees charged by Cruise America in these cases is $35 per rental.


Vehicle Acceptance

You will be required to sign a Vehicle Acceptance/Service Satisfaction form listing the condition of the vehicle, to ensure you depart in a vehicle cleaned to your standard which is in good working order, with complete kits, adequate propane tank, empty waste tanks and an appropriate gasoline level. Be sure to have any items corrected prior to departure if you are not happy.
 

Travelers Assistance Hotline 24-7

You can call the (800) 334-4110 number with concerns you may have, whether mechanical breakdowns, service problems, or holiday impairment. We cannot assist you unless you call. A call to the departure rental center or your travel agent or tour operator will not help. Cruise America assumes no liability for concerns, without a call to Travelers Assistance and documentation of your problem or issue while en route. If you call Travelers Assistance you should have the Renter Assistance Guide in hand. The Travelers Assistance representative will refer to specific pages within the guide.

 

Renter Assistance Guide

The Renter Assistance Guide discusses operation of all features of motorhome operation. Important instructional information is included in the Renter Assistance Guide. You are responsible for reading the Renter Assistance Guide thoroughly. This Guide will also advise what to do in the case of an accident or any damage that may occur to the motorhome, as well as tips regarding the use of included safety equipment. This is the first place you should look if there is a problem.

The Renter Assistance Guide (English or German) is included with each motorhome rental.

Accidents/Collision

In the event of an accident, you must notify Travelers Assistance immediately from the scene of the accident on (800) 344-4110. You will be given instructions on how to proceed.
You must also obtain a police or bench report. If you are unable to obtain a police report at the scene of the accident, you must go to the local police station and obtain a bench report. We will accept either report.

Travel Restrictions

Coverages are invalid if problems occur in the following areas and all recovery expenses are at your own cost.  Violations of these restrictions void damage waivers and may subject you to liability for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas. You should consult with departure location personnel for complete information on travel restrictions and local circumstances at the time you collect your motorhome.

Alaska, Yukon and Northwest Territories & Newfoundland

Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back roads, trails and the like – commonly called logging roads or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. Clients may receive further information from Cruise America regarding seasonal travel restrictions as well. We reserve the right to restrict travel, dependent on current road conditions.

Death Valley and other desert areas

Vehicles are allowed to operate in Death Valley and other desert areas, however, extreme caution must be observed. Clients visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.

Manhattan, New York City

Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.

Mexico

Crossing the United States border into Mexico in a Cruise America vehicle is strictly forbidden.

Winter Warning

Vehicle operating systems are not fully operable during subfreezing temperatures. Check the Renter Assistance Guide for winter operations but be aware that in Canada and northern US cities, vehicles are likely to have anti-freeze in holding tanks meaning that vehicle water facilities will not be available to you.

Refueling and Servicing

You must turn off engine and all ignition sources including gas appliances, refrigerator, hot water heater, stove, furnace, etc. each time you refuel. You are responsible for checking and maintaining engine oil, fluids, tire pressure, and coolant levels at each refueling, as well as reporting mechanical failures immediately. You may be held responsible for mechanical damage if you fail to do so.

Breakdown Assistance and Repair Reimbursement

During a motorhome vacation some aspects of the vehicle or coach systems may fail or be impaired. Our objective is to get you back on the road as quickly as possible.
If a mechanical breakdown should occur, Cruise America will assist you to secure over-the-road maintenance from reputable service providers.   All repairs require authorization by phone from Travelers Assistance at (800) 334-4110 who will document your problem on a customer service log. Tools for vehicle repair are not provided.  Your expenses for authorized repairs will be paid directly by Cruise America or you will be reimbursed upon presentation of receipts. Any vehicle service expense over $75 requires a call to Travelers Assistance.   If the cost is under $75 you may have the service completed, but you must keep the receipt for reimbursement. Rental centers are authorized to reimburse receipts up to $75 without a customer service log.   Engine battery jump-starts require Travelers Assistance approval in advance

Travel Expense Reimbursement

In the event the vehicle is in breakdown repair for 12 hours or less, through no fault of yours, our responsibility to you is limited to a refund of the daily rental rate or portion thereof. Radio, air conditioning, refrigerator, generator, microwave, appliance and cruise control malfunctions are not considered breakdowns and no refunds are available for repair time to these items. In the event of a mechanical breakdown that is immediately reported to Travelers Assistance and requires the vehicle to be in repair for more than 12 hours, certain living/transportation expenses are reimbursable. Living/transportation expenses are not covered in cases of radio, air conditioning, refrigerator, generator, microwave, appliance, and cruise control malfunctions since these are not necessary for basic operation of the vehicle.

Expense reimbursement is void in case of collision, accident, or failure to call Traveler’s Assistance
immediately.

These provisions provide up to $30 (USD/CAD) per day per person for lodging and up to $30 (USD) per day per party for transportation expenses. Total provisions are limited up to $3,000 (USD) per tour. You must present all receipts for a refund of expenses.
 

Damage to Vehicle/ Your Financial Responsibilities

Breach of contract

If the Rental Contract is breached or if you fail to secure a police report, or if you engage in prohibited uses, you are responsible for any and all loss of or damage to the vehicle from any cause, regardless of fault and all related expenses.

Damage to Vehicle – Your Responsibility

Provided Rental Contract conditions are met, your responsibility for damage, theft and vandalism to the vehicle is limited to $1,500 (USD) per occurrence or incident.
 

Insurance

Auto Liability

Basic minimum statutory auto liability coverage is included in the rental rates on a secondary basis. All coverages are subject to the Terms and Conditions of the Rental Contract.

Supplemental Liability Insurance (SLI)

Included with all USA rentals – Not Valid in Mexico

SLI provides excess liability coverage up to a total of $1,000,000 combined single limit of coverage per occurrence against claims made by third parties for bodily injury, death, and/or property damage caused by operation of the vehicle.  EXCLUSIONS will apply, a partial list is contained in the Rental Contract, please check this at departure.

Coverage Summaries – USA Departures

Provided you abide by the Terms and Conditions of the Rental Agreement, report accidents and/or damage promptly, and avoid prohibited vehicle uses, your coverages include:

  • Auto Liability: Statutory and excess Supplemental Liability Insurance up to $1,000,000.
  • Vehicle Damage / Loss: Per incident, only $1,500 of responsibility.  You are covered for amounts in excess of $1,500 under most conditions.
  • Trip Reimbursement: Travel Expenses incurred as a result of mechanical breakdown up to $3,000 per tour.
     

Parking/Traffic Violations

You are responsible for reporting and payment of all parking/traffic violations at rental return.   Your credit card will be charged for any charges/fines/penalties issued to Cruise America in addition to an administrative fee of up to $250 as a result of your not reporting a parking/traffic violation at return.