Jucy Terms and Conditions

Conditions for RV Rental USA
Valid 01 April 2019 to 31 March 2020

Summary of Rental Conditions

This document contains a brief summary of the rental conditions for JUCY Rentals. The full details of the JUCY rental contract will and do apply. All rates quoted are in US dollars.

JUCY Rental Offices and Office Hours

Locations Day of Week Opening Hours

Los Angeles
Las Vegas
San Francisco      

Monday - Friday

Saturday

Sunday

9.00am- 4.00pm

9.00am-12noon

Closed

 

LONG TERM DISCOUNTS (Only applies to the daily rate)

• 21 days – 5%
• 31 days – 10%
• 41+ days – 15%

Early Bird Discount

An early bird discount can be added to reservations travelling between 1st April 2019 – 31st March 2020 if booked on or before:

30th November 2018 15% discount applies

31st January 2019 10% discount applies

28th February 2019 5% discount applies

Vehicle Collection and Return

Vehicles can be collected Monday to Friday between 1.00pm and 3.00pm. An early departure fee; of $30 - $55.00 will apply if the desired collection is between 9.00am - 12.59pm.

Vehicles must be returned Monday to Friday between 9.00am and 11.00am. A late return fee of $30 - $55.00 will apply if the desired return is between 11.01am - 3.00pm.

On Saturday, vehicles must be collected and returned between 9am and 11am

Early Departure and Late Return Fee 01st April – 31st October USD$55 each

Early Departure and Late Return Fee 01st November – 31st March USD$30 each

A charge of US$55 per hour will apply for each hour that a JUCY vehicle is overdue without permission. Clients agree to return the vehicle in the same condition as it was received, excluding normal wear and tear. Depending on condition at time of return a cleaning fee of up to US$150 may be charged. Clients will also pay for damages or loss of equipment. There are no refunds for early returns.

Clients are advised to return the vehicle allowing plenty of time to transfer to the airport. Clients should also allow for wait times for the next available transport as well as adverse traffic conditions.

Rental Office will be closed Sundays and on the following public holidays:

  • New Years Day
  • Easter Sunday
  • Memorial Day
  • Independence Day
  • Labour Day
  • Thanksgiving Day
  • Christmas Day

What is included in the Jucy Standard Package

• Basic insurance cover for JUCY vehicle (US$1500.00 excess/deductible applies)
• Statutory liability cover as required by law
• Roadside Assistance
• DVD Player in main interior
• Camping Table
• Additional Drivers

What is not included in the Jucy Standard Package

• Mileage Charges
• Optional Extras
• One-Way Rental Fees
• Transport to and from the rental location
• Personal and provisioning kits
• Taxes- 10% surcharge is added to all rental charges to cover US sales tax, levies and administration fees

Standard Liability

JUCYs rental charge includes:
- Basic liability insurance as required by US law with each rental.
- Standard Insurance for damage on the JUCY vehicle. The Excess / Deductible is $1500 per incident.

A Bond of $1,500 will be collected at the time of entering into the Rental Contract. The $1,500 will be debited to the credit card account immediately.

Additional Insurance Options

SLI (Supplementary Liability Insurance is available at additional cost of $14.95 per day - this will cover you for up to US$1.000.000,00)

CDW (Collision damage Waiver) with $0 Excess/Deductible on the JUCY vehicle is available at $10 per day

CDW includes: 

  • Cover for accidental damages
  • Windscreen (1 windscreen covered per rental)
  • Protection against theft and vanalism
  • Tire damage (2 tires covered per rental)

A Bond of $500 will be collected at the time of entering into the Rental Contract. The $500 will be debited from the credit card account immediately.

Bond

The bond amount is determined by the Insurance option chosen. The bond will be $500.00 or $1500.00 (based on the additional insurance purchased) but not both, as out lined in the standard liability and additional insurance option section.

For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. The Bond is fully refundable when the vehicle is returned to the correct rental office on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Rental Charges

Rental Charges are calculated on a per night basis.

Rental Duration

The minimum rental is five (5) nights for rentals commencing during the periods 1 April  to 30 June  and 1 October  to 31 March. The minimum rental is ten (10) nights for rentals commencing during the period 1 July  to 30 September  (High Season). Minimum hire periods are based on fleet distribution and availability, Jucy reserves the right to change without warning.

One Way Rentals

One way rentals are available between all JUCY Rental Offices subject to a 5 night minimum rental period. The following one way fee will apply: $175

Rental Extension

If you wish to extend the rental whilst on hire, you must first obtain authorization from JUCY Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card via telephone or at a JUCY Rental Office Branch immediately upon confirmation of the rental extension. All extensions are treated as a booking amendment and the booking amendment conditions will apply.

Booking Amendments

If you wish to make any changes to your confirmed reservation, the reservation will be recalculated using either the original rate or the rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:

  • Change of date for vehicle pick-up or drop-off
  • Change of location (rental office) for vehicle pick-up or drop-off
  • Change of vehicle category
  • Name change

If an amendment is made to the rental dates within 14 nights of collection, no refund will be provided if the length of hire is shortened (that is; the rental will be charged at the number of nights originally booked). No refund will be provided for late pick up or early return of the vehicle. A relocation fee of $500.00 may apply, if the collection and/or return location is amended within 14 nights of the confirmed vehicle collection date or if amendment occurs whilst on hire.

Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations.

It is possible to extend a rental without incurring a fee subject to availability. It is possible to shorten a rental within 21 Days of pick up ($50 fee applies). Shortening a rental will be quoted as a new rental and will be calculated at the current rate with any current specials not applicable.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

Mileage

Unlimited mile packages and 100 & 500 mile packages are available at extra cost. All mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at $0.25 per mile upon return of vehicle.

Day of Arrival

JUCY doesn’t recommend departures on the same day as an international flight arrival. If you do book a same-day pick-up, please be aware  that JUCY will not offer any refunds for unused days due to flight delays. JUCY reserves the right not to rent the vehicle to drivers the JUCY staff member deems the driver unfit for driving in local conditions at the time of pick –up. The vehicle will be available for pick-up the next day. These precautions are purely for your safety!

Transfers

Vehicles must be collected and returned to our rental office (no airport returns are permitted). Failure to return to a JUCY rental office may result in a relocation fee being charge or up to $500.00. Transfers to and from the JUCY rental office are not included in the rental price. It is your responsibility to get to and from the rental office.

Payment at Rental Offices

For security reasons, JUCY will only allow accepted credit or debit cards for rental charges, paid on vehicle pick up or drop off. Cash payments will not be accepted at rental offices. The Bond on the vehicle is only payable at pick-up by Credit Card, there is no exception to this condition.

Administration Fees / Taxes

A charge of 10% of the total cost will be levied to cover administration fees, government fees, duties and other associated costs. Administration fees can be either prepaid or paid at the rental counter on collection of the vehicle.

Credit Cards

JUCY only accept Visa, MasterCard and American Express.

Credit card fees of 2% (Visa/MasterCard & Visa/MasterCard Debit Cards) & 4% American Express will be charged.

Exchange Rate / Currency Variations

All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. JUCY do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on your Financial Institution.

Drivers License and Minimum Age

For JUCY USA hires, we will accept Drivers 21 years and over who hold:
• Full Driver License in English
• If License is not in English, then a Certified Translation of your home country driver license. You must present your home country license with the Translation.
• International Drivers Permit - as the Champ is not a commercial vehicle (a vehicle over 10,000 lbs), an international driver’s license will work just fine (so if customers do not have their original home country license, then this is ok)

Vehicle Consultation

On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Additional Products

  • Personal Kits* ..........................................$100 up to 4 people
  • Personal Kits* ..........................................$50 up to 2 people
  • Provisioning Kit** .................................... $115 per rental
  • Camp Chairs ............................................$10 each per rental
  • Camp Table ..............................................$25 per rental
  • GPS.........................................................$10/day max $100 per rental
  • Baby Seats*** .........................................$40 each per rental
  • Booster Seats*** ......................................$40 each per rental
  • Butane Gas Canisters ..................................$4 each or $15 for 4
  • Additional mileage .....................................$0.25 per mile
  • Snow chains ..............................................$40 per rental
  • Winter pack ****(per person) .............................$30 per rental
  • Early pick up from 9am (0900hrs)...........$30 - $55per rental
  • Late return (within opening hours only)....$30 - $55
  • First Aid Kits -A First Aid kit is supplied in every vehicle.
    If the seal is broken or the kit is not returned the kit becomes your property and a $50 fee is charged when the vehicle is returned.

*Personal kits include, sleeping bag, pillow, bath towel and tea towel
**Provisioning kits include kitchen utensils, cutlery, cookware, plates and cups for up to 4 people
***Baby seats/booster Please refer to the JUCY child restraints policy for full details.
****Winter pack (includes: 1 x sub-zero sleeping bag, 1 x thermos flask and a pair of hand warmers)

Early Departures and Late Returns $30 1st November to 31st March $55 1st April to 31st October

ADDITIONAL ITEMS PACKAGES

DIAMOND - $85 per night (only available for hires 21 days and over) • Includes – Unlimited mileage, 1x personal kit (bedding & towel for up to 4 people) , 1x provisional kit, One way fee, Early departure fee, Late return fee, GPS & 2 x camping chairs

GOLD - $37 per night (only available for hires 11 days and over) • Includes – Unlimited mileage, 1x personal kit (bedding & towel for up to 4 people) , & 1x provisional kit

SILVER - $33 per night (only available for hires 11 days and over) • Includes – 100 miles per night, 1x personal kit (bedding & towel for up to 4 people) , & 1x provisional kit 

Multiple Rentals

Consecutive Campervan rentals can be combined to qualify for a multi hire discount. Rentals in the United States of America, Australia and New Zealand count to obtain the multi hire discount, providing travel is within a 3 month period.

Travel Restrictions

JUCY reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

JUCY vehicles are not allowed in any underground parking structures, parking garages or drive thrus to prevent overhead damage.

Canada & Alaska

Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back roads, trails and the like – commonly called ‘logging roads’ or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. You may receive further information from JUCY regarding seasonal travel restrictions as well. We reserve the right to restrict travel, dependent on current road conditions.

For travels to Alaska, the Yukon, or North-West Territories in Canada a fee of USD$500 applies.

Death Valley and other desert areas

Vehicles are not allowed to operate in Death Valley and other desert areas during 15 May to 15 September due to extremely high temperatures which can cause system failures. At other times clients visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.

Mexico, Yukon and Northwest Territories & Newfoundland

Travel to Mexico, Yukon and Northwest Territories & Newfoundland is strictly prohibited.

JUCY campervans are not permitted to enter Northern Baja, nor any other Mexican states contiguous to the US border or otherwise. No automobile liability or other coverage applies to vehicle operation in Mexico. You are strictly forbidden to take JUCY vehicles across the US border to Mexico.

Seasonal restrictions & Festivals

Please be aware that there are seasonal restrictions like some dessert festivals JUCY clients may not be allowed to drive to. These restrictions will be outlined on the rental agreement when clients pick up their JUCY Campervan.

Burning Man Festival:

Travel to the Burning Man Festival will incur a $700.00 fee. 

Hirers are required to thoroughly clean the vehicle and remove all desert dust before returning. Additional cleaning fees may be applied upon return of the vehicle if excessive desert dust remains.

JUCY now offers up to $350 back on the customers return if your JUCY vehicle meets the cleaning standards, the customer will be given information on how clean we expect the vehicle to be upon pick-up. A JUCY crew member will assess the vehicle on drop off and credit the customer’s credit card should they meet the requirements.

Travel to Burning Man Festival without prior consent from JUCY, will incur additional fees.

Rules:

  • Travel to the Burning Man Festival is at your own risk. JUCY will be able to provide only limited Roadside Assistance and any towing or repair cost will be billed to the hirer.
  • Only two (2) people are allowed per vehicle as the operation of the Penthouse cannot be guaranteed under such extreme conditions.
  • Remember: JUCY does not provide a generator!
  • The second battery will be flat after 1-2 days without driving. This will result in the fridge, DVD player and other electronics DO NOT WORK.
  • Remember: There is no water supply at Burning Man Festival. The water in the fresh water tank is not suitable for drinking. Please take enough water and supplies!
  • You are expected to clean the vehicle the best you can prior to returning the vehicle, please also remember to fill up the fuel and empty the waste water tank

General

Travel on unpaved roads, 4WD tracks, beaches and driving through water is prohibited. Due to the height of the vehicle, JUCY does not allow clients to drive into underground parking, parking garages or through drive-throughs. Overhead and underbody damage is not covered by any insurance option.

Change of Drop Off Destination

If you wish to change the drop off destination after the rental has commenced, you first must obtain authorization from the JUCY Reservations. Subject to the change being approved, an additional charge of $700 may apply.

Repairs

Although JUCY run late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over $100, JUCY will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.

Infringements and Administration Fees

The renter is responsible for paying the charging authorities for all parking citations, tolls, fines for toll evasion and other fees, fines and penalties assessed against the renter, JUCY, or the vehicle during this rental. In addition to these costs, there will be a $50 claims administration fee for all claims that are processed by JUCY in the USA.

A Damage Administration fee of $75 will be applied for processing each damage claim. This fee applies to all damage claims regardless of whether the Hirer elects to use JUCY Excess Reduction Cover or has made their own travel insurance arrangements.

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

Limit of Liability

In the event of no alternative vehicle being available JUCYs liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important

JUCY reserve the right to refuse any rental at our discretion.

Animals

Service dogs are permitted to travel in JUCYs vehicles with prior permission from JUCY. No other animals are permitted in JUCY vehicles.

Smoking

Smoking is not permitted in JUCY vehicles. A $500 cleaning fee may apply and be charged to your credit card upon return of the vehicle.

Cancellation Fees

In the  case of cancelling your reservation the deposit is Non Refundable. In addition there is a US $100 cancellation fee. If cancellation occurs within 14 days of pick-up 100% of the rental cost will apply. A No Show is considered a cancellation

Travel Insurance

JUCY strongly recommends purchasing a comprehensive travel insurance policy prior to travel in the USA through a reputable provider.