Luxe Terms and Conditions

Conditions for RV Rental USA
Current conditions

Summary of Rental Conditions

This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in US dollars.

Opening Hours

Locations Hours
Los Angeles
San Francisco
San Diego
Orange County
Monday-Sunday
8:00am - 5:00pm
No Branches -Hotel, Airport, or Home Delivery

Pick Up  & Drop Off Times

We deliver - PICK UP times: Normal: 2pm-4pm; Early delivery: 9am-10am

You return - DROP OFF times: Normal: by 11am ; Late return: up to 5pm

Any return after 5pm is considered an additional day and will be withheld from the security deposit or charged to your credit card.

After hours pickup or drop off can be requested and if approved a fee of $99 will apply

General Restrictions

Minimum Age

The Vehicle can only be driven by an authorized driver 25 years of age or older possessing a valid and identifiable driver’s license. All drivers must be covered by the Renter’s insurance and will be bound by the terms and conditions of this rental agreement

Child Seats

All passengers in the motor home have to be buckled up. Children, typically up to 6 years or 60 pounds, need to be in a child seat (check with state laws).

OCCUPANTS

Only the drivers and passengers listed on the Driver & Passenger List sheet are allowed to travel in the Vehicle.

Pets

No pets shall be allowed in the Vehicle. Failure to comply with this requirement will result in loss of Security Deposit plus cost of cleanup.

Smoking

No smoking is allowed in the Vehicle. Failure to comply with this requirement will result in loss of Security Deposit plus cost of cleanup.

Payment Terms & Security Deposit

A deposit is required to make a reservation.

The balance is due 45 days out in full. Also, a $2000 security deposit will be charged on pickup and is refunded within 48 hours of a undamaged vehicle return.

Payments are in U.S. currency.

Local Taxes are due and payable in addition to the rental and/or purchase price. These Taxes vary depending on the Location and may change during the year without prior notice.

Cancellation

If Cancelled

31+ calendar days or more prior to pickup loss of deposit PLUS US$100 fee.
30-0 Calendar days prior to pickup = 100% of rental cost

For peace of mind, please purchase cancellation insurance.

Amendments

Amendments are charged at a rate of US$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations.

If the amendment results in changing the vehicle brand your deposit is not transferable.

Where the hire is being extended, the amendment fee will not apply.

Inclusions

Luxe RV Rentals offers motorhomes with a wide spectrum of features. Since we only carry luxury RV rentals, we have it all. Each rental comes with an

  • WiFi device
  • 2/3 Organic beddings,
  • Kitchenware,
  • 4/6 chairs,
  • 1 outside table,
  • 100 miles per day, (additional 65c/ mile)
  • At least one television and DVD player.

RV rentals will contain varying features but are not guaranteed such as:

  • in-motion satellite
  • washers and dryers
  • stereo/entertainment systems
  • queen beds in master bedrooms
  • high-end cabinetry and counter tops
  • leather furniture
  • outside showers
  • automatic awnings
  • steps and slide-outs
  • cruise control
  • air conditioning
  • rear view monitoring systems
  • diesel fuel

Extra Payments

CHARGES: Renter agrees to pay Company based on the booking requested amount, or the appropriate government authorities, on demand for all charges due Company under this Agreement, including but not limited to:

  • A standard required Surcharge of $199 (preparation fee)
  • A vehicle license fee
  • Time and mileage for the period during which Renter keeps the Vehicle or a mileage charged based on our experience if the odometer or its seal is damaged, tampered with or disconnected.
  • Charges for optional products or services Renter elects to purchase.
  • Fuel and/or Propane, if Renter returns the Vehicle with less fuel than when rented.
  • Loss of, or damage to, the Vehicle which includes the cost of repair, or the actual cash value of the Vehicle based on valuation methods accepted by the auto insurance industry on the date of the loss if the Vehicle is not repairable, or if we elect not to repair the Vehicle, plus an administrative expense incurred in processing the claim, all in accordance with California Civil Code § 1936
  • Cleaning cost if the Vehicle is not returned in the same condition rented.
  • Dumping of the Black or Grey tanks.
  • Actual expenses we incur in locating and recovering the Vehicle if Renter fails to return it or Company elects to repossess the Vehicle under the terms of this Agreement.

Potential additional charges:

    Additional mileage $.65 per mile (Any additional miles will be charged at return)
  • Pre-paid 500 miles- $225
  • Full Kitchen Kit -$129
  • Organic Bedding Sets for each Bed & 6 Towels - $159
  • Outdoor Table and Chairs - $59
  • GPS/Navigation - $89
  • Child Safety Seat - $95
  • Bike Rack - $125
  • Diesel fuel - $7 per gallon
  • Propane- $8 per gallon (min 5 gal)
  • Cleaning fee - $195 - $450 If the RV is not returned in the same condition as rented, a cleaning fee will apply.
  • Generator Hours - $3 per hour ($69 unlimited if pre-paid)
  • WiF - $99
  • Incidental damages - Any damages inside or outside the RV will be withheld from the security deposit. Major damages that are covered by your insurance or the insurance you purchased from us might have a deductible per occurrence. Our insurance will ask for $2500 deductible per occurrence
  • Missing/lost items from the inventory provided will be replaced at the market cost plus labor to replenish.
  • Waste tanks not emptied - $85
  • Parking tickets tolls tickets and any kind of tickets obtain under the rental agreement period - Ticket cost plus labor and processing fees
  • Early Start 9-10 am - $99
  • Late return up to 5pm - $99
  • Late return after 5pm - the cost of an additional day or the actual return.
  • Late return without a prior approval might result in a higher rate to accommodate the next customer in case the return causes a delay or trip loss to the next renter

Travel Restrictions

Traveling into Mexico is not permitted. There is no insurance coverage in Mexico.

Use of the Vehicle

The hirer shall not: 

  • use or allow the vehicle to be used for the transport of passengers for hire or reward unless the vehicle is hired with Luxes knowledge for use in a passenger service licensed under Part 4A of the Land Transport Act 1998 (“the Act”)
  • sublet or hire the vehicle to any other person
  • allow the vehicle to be used outside his/her authority
  • operate the vehicle or allow it to be operated in circumstances that constitute an offence against any of Sections 56, 57 or 58 of the Act (which relates to driving under the influence of alcohol or drugs);
  • operate the vehicle or allow it to be operated in any race, speed test, reliability trial, rally or contest, or operated on any race or rally circuit or in any event as a pace-maker or testing in preparation for any of them
  • operate the vehicle, or allow it to be operated, in breach of the Act, the Land Transport (Road User) Rule 2004, or any other Act, regulations, rules or bylaws relating to road traffic
  • operate the vehicle or allow it to be operated for the transport of more passengers or goods than the maximum specified in the certificate of loading and/or road user charge certificate, whichever is the lesser, for the vehicle;
  • drive or allow the vehicle to be driven by any person if at the time of driving the vehicle the driver does not hold a current full valid driver’s licence appropriate for the vehicle
  • drive or allow the vehicle to be driven on any roads excluded in clause 22(q) of these terms and conditions, or on any beach, driveway, or surface likely to damage the vehicle;
  • allow the vehicle to be driven by any person who is not named or described in the Rental Document as a person permitted to drive the vehicle;
  • operate the vehicle or allow it to be operated to propel or tow any other vehicle
  • transport any animal in the vehicle (with the exception of guide dogs for visually impaired people)
  • operate or allow the vehicle to be used in involvement with any illegal activity; or
  • allow any person to smoke in the vehicle.

The hirer shall ensure that:

  • all reasonable care is taken when driving and parking the vehicle;>
  • the water in the vehicle’s radiator and battery is maintained at the proper level>
  • the oil in the vehicle is maintained at the proper level;
  • only the fuel type specified for the vehicle will be used
  • the tyres are maintained at their proper pressure;
  • the vehicle is locked and secure at all times when it is not in use and the keys kept under the hirer’s personal control at all times;
  • the distance recorder or speedometer are not interfered with;
  • no part of the engine, transmission, braking or suspension systems are interfered with;
  • should a warning light be illuminated or the hirer believes the vehicle requires mechanical attention, the hirer will stop driving and advise Luxe immediately
  • all drivers authorised to use this vehicle during the term of hire are aware of and comply with the terms outlined in the Rental Agreement; and
  • any authorised driver carries their driver’s licence with them in the vehicle at all times and will produce it on demand to any enforcement officer.

Luxe shall supply the vehicle in a safe and roadworthy condition, up to current Certificate of Fitness standards

Mechanical Repairs and Accidents

If the vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, regardless of cause, the hirer shall notify Luxe of the full circumstances by telephone immediately.

The hirer shall not arrange or undertake any repairs or salvage without Luxes authority (this includes, but is not limited to, purchasing a replacement tyre) except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property.

24 Hour Roadside Assistance is free for all inherent mechanical faults (as determined by Luxe or its authorised repairer) related to the vehicle specified in the Rental Document. For all other roadside assistance call outs including refueling, jump start, tyre related incidents, lost keys and keys locked in the vehicle, a service fee will be charged.

If the vehicle requires repair or replacement, the decision to supply another vehicle to the hirer is at Luxes sole discretion.

Return of Vehicle

The hirer shall, at or before the expiry of the term of hire, deliver the vehicle to the agreed rental location described in the Rental Document or obtain Luxes consent to the continuation of the hire (in which case the hirer shall pay additional hire charges for the extended term of hire). If the hirer does not comply with this clause, and does not immediately return the vehicle, Luxe may report the vehicle as stolen to the Police and the hirer must compensate Luxe for either the full cost of the vehicle, or all additional costs and losses incurred up to the time that the vehicle is recovered by Luxe.

Liability

The hirer is liable for:

  • any loss of, or damage to, the vehicle and its accessories;
  • any consequential damage, loss or costs incurred by Luxe, including salvage costs, loss of ability to re-hire and loss of revenue; and
  • any loss of, or damage to, vehicles and property of third parties, arising during the term of hire

Insurance

The hirer is advised that motor vehicle insurance must be offered by Luxe, but the hirer can make their own insurance arrangements, provided these are approved by Luxe. If Luxe is not satisfied that the hirer’s insurance is comparable to Luxes, Luxe may decline to hire the vehicle.

If the hirer elects to use Luxes insurance, any driver named in the Rental Document as a person permitted to drive the vehicle is, subject to the damage administration fee in clause 21, the excess payable by the hirer as noted in clause 20 and the insurance exclusions set out in clause 22, covered against the losses set out.

The hirer’s liability is covered by luxes insurance as set out, up to the value of $150,000 in respect of the above sub-clauses, and $500,000 in respect of sub-clause  This clause does not apply if the hirer rejects Luxes insurance.

If the hirer elects to use Luxes insurance, the insurance premium is included in the hire charge.

If the hirer elects to use Luxes insurance, the excess payable by the hirer is as specified in the Rental Document and is payable for each and every incident involving the vehicle. If the damage is excluded under Luxes insurance, the excess will be considered part payment toward the total damage cost and any additional cost will be charged to the hirer.

An additional Damage Administration fee of $75 plus GST will be applied for processing damage claims. This fee applies to all damage claims regardless of whether the hirer elects to use Luxes insurance or has their own insurance arrangements. This fee may be refunded if it is proven that the damage was not due to the hirer’s fault.

Insurance Exclusions

The hirer acknowledges that the cover referred to will not apply:

  • at any time when the driver of the vehicle is under the influence of alcohol or any drug;
  • at any time when the vehicle is in an unsafe or unroadworthy condition, such condition arising during the course of the hire, that caused or contributed to the damage or loss, and the hirer or driver was aware or should have been aware of the unsafe or unroadworthy condition of the vehicle;
  • at any time when a mechanical failure breakdown or breakage occurs and/or an electrical or electronic failure or breakdown occurs that is the result of improper use of the vehicle. This exclusion also applies to damage to the engine or transmission system directly resulting from any mechanical failure breakdown or breakage, but does not otherwise apply to resulting damage to other parts of the vehicle;
  • at any time when the vehicle is driven in any race, speed test, reliability trial, rally or contest, or operated on any race or rally circuit or in any event as a pace-maker, or testing in preparation for any of them;
  • at any time when the vehicle is driven by anyone not named or described in the Rental Document as a person permitted to drive the vehicle (unless the hirer is a body corporate or Department of State and the driver is authorised by them to drive, subject to all other terms and conditions in the Rental Agreement);
  • at any time when the vehicle is driven by an unlicensed person;
  • at any time when the vehicle is willfully or recklessly damaged or lost by the hirer, a nominated driver, or a person under the hirer’s authority or control;
  • at any time when the driver commits a traffic offence while driving the vehicle;
  • at any time when the vehicle is loaded or is being loaded in excess of the manufacturer’s specifications;
  • at any time when the vehicle is being loaded or unloaded beyond the limits of a thoroughfare and such loading or unloading is not performed by the driver or attendant of the vehicle;
  • at any time when the driver fails to stop or remain at the scene following the occurrence of an accident where required to do so by law
  • to any fine or penalty imposed as a result of prosecution for breach of any law
  • to any puncture, cut or bursting of any tyre, or damage to any tyre by application of brakes
  • to any wear and tear to the vehicle
  • to any liability for damage caused by vibration or the weight of the vehicle or its load to any: bridge or viaduct; any road or anything beneath a road; any underground pipeline or cable; or any other underground installation provided that the limit of liability in these circumstances will be $1,000,000
  • to any overhead damage to the vehicle or to the property of any third party resulting from such overhead damage;
  • at any time when the vehicle was being driven on any unformed roads and/or roads other than tarseal or metal; including but not limited to beaches, driveways, or any surface likely to damage the vehicle; or
  • at any time when the vehicle was operated beyond the term of the Rental Agreement or any agreed extension of the term,or at any other time or in any other circumstances notified by Luxe to the hirer.

Hirer using their own Insurance

If the hirer elects to use their own insurance, then the hirer accepts all liability for all losses, costs and damages set out, and agrees that clause 17 does not apply to such losses, costs and damages.

Traffic Offences

All penalties related to traffic and/or parking offences are the responsibility of the hirer and Luxe may charge the hirer’s credit card for any traffic and/or parking offence infringement fees incurred by the hirer. Luxe undertakes, in the event that Luxe receives notice of any traffic or parking offenses incurred by the hirer, to send a copy of any such notice to the hirer as soon as is practicable and to provide the necessary information to the relevant issuing authority for such notices to be directed to the hirer. The hirer has the right to challenge, complain about, query or object to the alleged offence to the issuing enforcement authority and has a right to seek a court hearing (within 56 days from the date of issue of the infringement notice or 28 days from the date of issue of the reminder notice).

Luxe may also charge an administration fee of $30 plus GST to cover the cost of processing and sending to the hirer notices related to traffic and/or parking infringements.

Cancellation of Hire Agreement

Luxe has the right to terminate the hire and take immediate possession of the vehicle if the hirer fails to comply with any of the terms of the Rental Agreement, or if the vehicle is damaged. The termination of a hire under the authority of this clause shall be without prejudice to the other rights of Luxe and the rights of the hirer under the Rental Agreement or otherwise.

GPS

The hirer acknowledges that they are liable for:

damage to or loss, including theft, of the GPS unit and/or its accessories.  The charge is $200 plus GST per unit; and a handling and freight fee where any GPS accessory is damaged and/or not returned  with the GPS unit. The charge is $30 plus GST per rental.

Equipment

Each rental comes with an iPad Mini, 2 organic beddings, 4 chairs, 1 outside table. The equipment may only be used and operated in a careful and proper manner. Renter shall inspect each item of equipment . Renter shall immediately notify the Company in the equipment presents any damages. Renter assumes all risks of loss or damage or the equipment from any cause, and agrees to return it to the Company in the condition received. In the case of a loss or damage, Renter shall immediately replace or repair the idem to the Company acceptance.

Optional Coverage

In addition to the insurance cover set out above, the hirer may also choose the Personal Accident Insurance (PAI) and/or Personal Effects and Baggage Insurance (PEB) and/or Excess Reduction (ER) options by so indicating on the Rental Document. PAI and PEB insurance is offered on behalf of the current policy underwriter, and Luxe acts only as their agent in arranging this insurance. The amount of that excess and the daily rate payable in respect of ER is dependent upon the age of the hirer, the type of vehicle hired, and the location of hire.

The hirer acknowledges that the underwriter of, and/or the terms of, and/or the charges payable for PAI, PEB or ER may change without notice to the hirer; or the availability of the PAI, PEB or ER options may be cancelled without notice to the hirer.

Privacy Act

The information requested from the hirer is to enable Luxe to assess the hirer’s request to hire a vehicle.  The hirer does not have to supply this information, but if the hirer does not, then Luxe is unable to hire the vehicle. The hirer acknowledges that Luxe will collect, hold and use the hirer’s personal information for purposes related to the hire of the vehicle and the provision of related customer services, including direct marketing and assessing customer satisfaction with products and services provided by Luxe. The hirer further acknowledges that such personal information may be disclosed to debt collection agencies in the event that the hirer defaults in the payment of any monies owing to Luxe, or other parties involved in an accident with the vehicle while on hire to the hirer; or any organisations responsible for the processing or handling of traffic related infringements; and the hirer hereby authorises the disclosure of their personal information for such purposes.

NOTE TO HIRER

NOTE – LUXE MUST GIVE THE HIRER AT LEAST ONE COPY OF THE RENTAL AGREEMENT WHICH MUST BE KEPT IN THE VEHICLE THROUGHOUT THE TERM OF THE HIRE AND PRODUCED ON DEMAND TO AN ENFORCEMENT OFFICER