El Monte RV Terms & Conditions

 Conditions for RV Rental USA
This program is valid for all nationalities
Valid  to 31 March 2020

Summary of Rental Conditions

All prices listed are in US Dollars. Alternate terms and conditions may be in effect for certain rental vehicles, dates, offices, events and uses.

Branch Opening Hours

Locations April - September October - March
Las Vegas (LAS)
Los Angeles (LAX)
Orlando (MCO)
San Francisco (SFO)
Monday-Saturday
8:00am-5:00pm

Sunday
8:00am-4:00pm
Monday-Sunday
9:00am-4:00pm
 
Dallas (DFW) Monday-Saturday
8:00am-5:00pm
Monday-Saturday
9:00am-4:00pm
 
New York (NYC) Monday-Saturday
8:00am-5:00pm
Monday-Friday
9:00am-4:00pm
Bellingham / Vancouver (YVR) Monday-Saturday
9:00am-5:00pm

Monday-Friday
9:00am-4:00pm

26 Jan-10 Feb
Branch Closed 

Denver (DEN)
Miami (MIA)
Chicago (ORD)
Phoenix (PHX)
Salt Lake City (SLC)
San Diego (SND)
Monday to Friday
9:00am - 4:00pm
Monday to Friday
9:00am - 4:00pm

 

All Branches are closed on the following Public Holidays

No bookings will be accepted for pick up or return on these dates. No exceptions.

  • New Years Eve
  • New Years Day
  • Easter Sunday
  • Memorial Day
  • Independence Day
  • Pioneer Day (SLC only)
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Charges

Pre-Paid Nightly Rental Rates

  • 3 night minimum required for round-trip rentals.
  • 7 night minimum required for one-way rentals.
  • Certain vehicles, holidays and special events may require a longer rental period.
  • The nightly rental rate includes unlimited generator usage.

Sales Tax

Taxes are due on all charges and vary depending on the pick up location.

For any optional extras or fees that are payable on pick up the applicable sales tax according to the state of pick up will be charged. The Vehicle License Fees (VLF) does not attract any additional sales tax.

Mandatory Charges

  • Starter Kit: $39.95 per trip - which includes
    • Full tank of propane: the water heater; range (stove) & oven; space heater and the LPG setting on the refrigerator & freezer run on LPG (liquid propane gas).
    • Prepared tank with toilet chemicals (1 pack) and tissue (1 roll)
    • Electrical power cord
    • A/C adapter
    • Dumping and filling hoses
    • Leveling blocks
  • Drop fees are due for one-way rentals. Limited availability. If available, there is a one-way drop fee due.
  • Contracts are subject to fees imposed by the State Governments, Environmental Impact fees and Vehicle License fees (VLF). These fees are not subject to sales tax.
    • California VLF: $2.00 per night
    • Nevada VLF: 3.5% of the nightly rental rate
    • Texas VLF: $1.00 per night
    • Florida VLF: $0.70 per night
    • New Jersey VLF: $0.55 per night
    • New Jersey State Rental Fee: $5.00 per night; 28-night maximum charge
    • Virginia State Sanitation Fee: $20.00 per vehicle
    • Pennsylvania P.T. Assistance. Fee: $2.00 per night
    • Colorado Road Safety Program Fee: $2.00 per night; 45-night maximum charge

Pre-Paid Miles Packages

There are no miles included in the nightly rental rate. Mileage packages provide discounted miles that can be purchased before departure. There is no refund for unused mileage pre-purchased as part of a mileage package.

  • Packages of 100 Miles are charged at a discounted price
  • Per mile charge for additional miles traveled over pre-purchased allotment varies by unit type between 32 cents per mile and 39 cents per mile.
  • Unlimited mileage option is offered for rentals of 14-nights or longer only.

Housekeeping Options

Paid at Counter. Kit items and quantities may vary by location. Items may be substituted without notice. Items are for rent and must be returned to rental locations.

  • Convenience Kit: $50 per person - includes
    • Linens for Bed & Bath + Dishes & Utensils
  • Kitchen Kit: $125 per vehicle
    • Cooking Ware + Sanitation Supplies
  • Important Note
    • Kit items and quantities may vary by location. Items may be substituted without notice.
    • Housekeeping kits are available for rental at offices in the DEN, DFW, LAS, LAX, MCO,MIA NYC, ORD,PHX,SFO,SLC,SND and YVR rate regions only. Items are for rent and must be returned to rental locations.

Pets:

  • Pets are allowed to travel in the motorhomes.
  • The $100 Pet Fee is no longer charged but the RV needs to be returned in its original condition.
  • Client is responsible for all pet related damage and may be surcharged for special cleaning.
  • El Monte RV must be contacted a minimum of 7 days prior to pick up with pet transfer request. Transfer restrictions may apply due to size of cage and / or luggage capacity of transfer van.

Insurance and Coverage Options

(conditions and exclusions apply): Pre-Paid or Paid at Counter

All clients are required to either provide or obtain Primary Third Party Liability Insurance up to the US Statutory Limits (these limits vary within each state).

Those clients who do not want to use their own insurance as primary or do not have sufficient insurance or do not have valid insurance for a motorhome, will be required to purchase RLI.

Note that if VIP cover is not taken then the client is liable for the full cost of repair to the vehicle.

  • US/Canadian residents must present proof of adequate automobile insurance to cover the rental unit.
  • Vehicle Incident Protection (VIP) reduces the Deductible (liability) to $1,000 per occurrence of accidental damage to the rental vehicle. VIP is $16 per night and Paid at Counter.
  • Rental Liability Insurance (RLI) acts as Primary Third Party Liability Insurance up to the required financial responsibility limits. RLI is $13.50 per night and Paid at Counter. RLI is not available for purchase at rental offices in Arizona, Delaware, District of Columbia, Florida, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New York, Nevada, New Hampshire, South Carolina, South Dakota, Vermont and Virginia.
  • Supplemental Liability Insurance (SLI) is Additional Third Party Liability Insurance up to $1,000,000. SLI is $12.00 per night in Florida and $13.50 per night in all other States and Paid at Counter. SLI is not available for purchase at rental offices in Nebraska, New York and Virginia.
  • Mexico Auto Liability Insurance (MALI) is required protection which must be obtained from El Monte RV for the specific dates that the motorhome will be in Mexico. MALI is $22 per calendar date that the motorhome will be in Mexico. Cannot be pre-paid; only Paid at Counter.

RLI & SLI Explanation

RLI is Primary Third Party Liability Insurance up to the required financial responsibility limits.  So if the renter accidentally damages someone else's property or injures someone with the motorhome, then the renter is protected from the claim up to the state minimums of whatever state the accident occurs in.  Cost of RLI is $13.50 per night.  

Supplemental Liability Insurance (SLI) starts where RLI ends.  

SLI is Additional Third Party Liability Insurance which increases the protection against Third Party Liability claims up to $1,000,000 once the state minimums have been met.  So if the renter accidentally damages someone else's property or injures someone with the motorhome, then the renter is protected from the claim up to One Million USD.  Cost of SLI is $13.50 per night.  

Miscellaneous Rental Items

Only offered at offices in: Dublin, CA; Ferndale, WA; Las Vegas, NV; Linden, NJ; McKinney, TX; Orlando, FL; Santa Fe Springs, CA. Items available on a first-come-first-served basis only; they cannot be reserved, pre-paid or guaranteed, only requested.

  • Toaster ($8 each)
  • Coffee Machine ($10 each)
  • Iron & Board ($10 each)
  • Folding Chairs ($12 each)
  • Snow Chains ($20 each)

One Way Rental Fees

All One-Way Rentals require authorization. One-way fee is determined by the pick up and return location. This amount will be included in your quote. For example, one-way fee from San Francisco (SFO) to Salt Lake City (SLC) is $350; from Miami (MIA) to Bellingham/Vancouver (YVR) it is $750.

All other one-way fees are determined by the El Monte manager on a case-by-case basis if approval is given.

Import / Export Fees

El Monte try to confirm all One-way requests. However, there are times when the direction of the drop or time of year does not make sense in terms of fleet utilization. Therefore, El Monte RV will consider accepting a specific one-way request for the standard one-way fee PLUS up to an additional $2,000 to import or export the motor home to the location needed. Import / Export Fees must be pre-paid and are non-refundable in the event of cancellation.

Getting to the Rental Office

Same Day Flight Arrival

  • Clients may only collect the motorhome on the same day that their flight arrives if . . .
    1. They call the rental office after arrival to arrange a vehicle pick-up time.
    2. Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service for same day flight arrival.
    3. They arrive at our rental station no less than 1 hour before stations official closing time.
  • Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same.

Transfer Shuttle Service

  • Transfers are available at DFW, LAS, LAX, MCO, NYC, SFO and YVR offices for a small, per person per direction charge, STF (Shuttle Transfer Fee).
  • Transfers to or from rental station may be subject to restrictions or limitations beyond El Monte RVs control.
  • In such circumstances transfers may be the financial and logistical responsibility of the renter.
  • Note: YVR transfers no longer are charged a transfer fee per booking, rather each person transferred will be charged the STF per direction.
  • Contact number: Client must call 1-800-367-6507* no later than 9:30 am the morning of motor home takeover to schedule pick up time and confirm hotel entrance. Under no circumstances should clients arrive unannounced.
  • * Toll Free Transfer Telephone numbers are area code directed. Customers must use a land based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pick up location. Cell phone users must use the direct telephone numbers for each location. Clients using a cell phone to call El Monte RVs toll-free number while in NYC, for example, for a pick up the next day in MCO would be connected to the NYC station.

Self-Transfer

Clients providing their own transportation, at their own expense.

  • Clients must call 1-800-367-6507* by 9:30 am on the morning of scheduled pick-up to arrange vehicle takeover time. Customers must arrive at the pick-up station no less than one hour before rental stations official closing time. Even if clients arrange their own transfers, they still must call for time of vehicle readiness. Under no circumstances should clients arrive unannounced.

At the Rental Counter

Motorhome Pick-up Requirements and Procedures

Vehicle Pick Up

  • Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
  • Customers are required to call the pick-up station between 8:30 am – 9:30 am on the morning of scheduled pick-up and arrange a vehicle pick-up time. Customers must arrive at the pick-up station no less than one hour before rental stations official closing time.
  • There is no refund if client picks up later than the booked day of departure.
  • Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.

Customer Requirements

  • Renter (contract signer) must be a minimum of 21 years of age (25 years at some locations) and must have a major credit card, a valid drivers license from country of residence and current identification including passport for non-US residents. The license must not expire during the rental period. An International Drivers License is recommended, though not required. travel to Canada or Mexico, will require a valid passport.
  • All drivers must be a minimum of 21 years of age (25 years at some locations) with a valid drivers license from country of residence and passport. The license must not expire during the rental period. An International Drivers License is recommended, though not required. Travel to Canada or Mexico, will require a valid passport. ($25.00 fee for each additional driver will be added at some locations)
  • Renter, all additional drivers and credit card holder must be present at the time of pick up to sign the rental contract.
  • Major credit card (not ATM/debit card) with available credit for the Security Deposit above the rental charges is required. The credit card must be issued to the signer or co-signer of the contract.
  • Renter must present certificate with policy number of automobile insurance applicable to the rental unit. Bring a separate rider if insurance company requires one. It is the renters responsibility to confirm coverage and protection.

El Monte RV management reserves the right to deny service to anyone deemed a credit or security risk.

Motorhome Takeover - Check-out Procedures

  • Paperwork (20-30 Min)
    • Security deposit of $1,000** by Master Card/Eurocard, Visa, American Express or Discover Card is required. The security deposit must be made with a major credit card. ATM/Debit/Check Cards are not accepted. The security deposit is a verification and pre-authorization of available funds. The security deposit guarantee is valid only for the duration of the rental contract and will not appear on the client’s credit card statement; therefore, it will not necessitate a refund. The security deposit capture is automatically released upon completion of the return contract provided that the rental vehicle is returned clean inside, undamaged and on time.**Alternative security deposit amounts and/or conditions may apply for certain unit types, special events, etc.
    • Payment of items due at rental counter: Credit card or ATM/Debit card with Master Card/Eurocard, Visa, American Express or Discover logos. Some El Monte RV locations also accept Cash, Personal Checks Money Order, Bank Cashiers Check, Travelers Checks and Diners Club. Personal checks and cashiers checks must be drawn from a US account. All credit and debit cards must be swiped, and personal checks must be verified using our check verification system.
  • Customer Orientation: Clients will receive a full orientation of their motor home, including clients maintenance and use responsibility.
    • Video in English, German, Spanish or Japanese introducing the general concepts of motorhome use and safety tips. (20 Min.)
    • Orientation Tour with personal instructional walk around of motorhome by a qualified instructor. (30-45 Min.)
    • Operator manuals are provided for clients to take with them in English and German.
    • Regional campground directory and location map with directions to nearest supermarket and gas stations are available at the rental counter upon request.

El Monte RV Motor Homes

AS of June 2018 this is the Model Year Guarantee for the Season (Apr 2018 – Mar 2019) under the World Market Program: (This differs slightly from the age stated on the vehicles on the Jurnii website) 

C22, C25, C28 and FS31 motorhome rental units are guaranteed to be no older than model year 2016.
AF34 motorhome rental are guaranteed to be no older than model year 2015.

El Monte RV continuously strives to provide our customers with the best possible motorhome product in the industry. To this end, we purchase units only from top RV manufacturers who make them to our higher than average specifications. All motor homes are 100% walk-through, equipped with a 110V generator, microwave oven, CD player, and are modestly branded.

Specifications

Motor home photos, drawings and floor plans are examples only. Sleeping capacities are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.

  • Modern motorhomes handle very much like a car and have enough power that they accelerate as quickly as many cars.
  • Connecting the motorhome to campsite facilities requires no technical expertise. This includes all the motorhome capabilities such as electricity, water, and sewer. You will receive instruction on these connections at the time of pick up.
  • All of our units are Self Contained. This means they contain the following: Roof Air-Ducted Air Conditioning System; Generator; Wash Basin; Shower; Toilet; Electric Water Pump; (Space) Heater & Thermostat; Kitchen Sink; Range (Stove) & Oven; Microwave; Refrigerator & Freezer; Water Heater; Fresh Water Storage Tank; 2 Sewage Containment Tanks (Gray Water & Black/Blue Water); Propane Tank; 2 Separate 110 Volt Power Outlets.
  • The rental vehicles are designed to safely transport only the number of occupants recommended for comfortable sleeping accommodations. Should the renter transport more people than recommended, this may violate traffic safety laws and the excess weight could cause an accident or mechanical failure. In either case, the renter will be held fully responsible.

Seatbelts
All Drivers seats and Front passengers seats have seats belts and these should be worn whenever the vehicle is in motion. Manufacturers are not required by federal law to install seats belts in the living cabin of motorhomes; only in the Drivers seat and Front passengers seat. Therefore, we can neither confirm nor deny the present or number of seats belts in the living cabin. The Driver and Front Passenger seats always have 3-point (lap/shoulder) belts. Any other seat belts in the motorhome will be a 2-point (lap) belt.

Motor Home Lengths

Motor home lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. Motor home category designations do not represent the exact length.

Customer Overnight Parking

Customer vehicles cannot be stored at the rental location without prior authorization from the locations Rental Manager. Vehicle storage is not available at all locations. If available and authorized, applicable storage charges apply ($5 per night in most cases). Vehicle storage is at the customers own risk and a set of keys must be left with the El Monte RV rental staff.

Towing with El Monte RV Motorhomes

Towing is allowed on some of our vehicles. However some conditions and an additional charge do apply.

Vehicle Substitutions

  • We make every effort to provide the clients with the model reserved. However, El Monte RV reserves the right to substitute models which are similar, higher rated or longer as necessary.
  • Remember to take possible upgrades into consideration when making campground or ferry reservations. No refunds for any reason (additional fuel consumption, ferry charges, campground fees, etc.) will be given due to increased length or size of motor home substituted.
  • If El Monte RV upgrades into higher rated or longer vehicle, no extra charge will be due. If client requests an upgrade into higher rated or longer vehicle, we will charge for the price differential between the model paid and the model received.
  • Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price difference between the model booked and paid for and the model received at the time the booking was made. No refund will be given should a smaller or lower rated vehicle be requested by the client.

On the Road

Fuel Consumption

  • Fuel costs are clients responsibility. Gasoline tanks are generally full at pick up and must be returned full or the difference will be estimated and the clients charged; or if not full the gasoline tank must be returned at the same level or the difference will be estimated and the clients charged.
  • No claims are accepted as to fuel consumption Fuel consumption will vary according to where and how a vehicle is driven. No claims are accepted as to fuel consumption if client is upgraded to a larger unit.

Staying Overnight in a Motorhome

  • Since our motorhomes are Self Contained it would be possible to overnight anywhere; but it would not be legal. Motorhomes may overnight at RV Parks, Motorhome Campsites or at roadside Rest Areas.
  • Campgrounds & RV Parks are typically found outside major cities, in rural areas, and near popular attractions.
  • Information on Campgrounds and RV Parks can be found on-line at http://www.elmonterv.com/en-us/guide/rv-campgrounds
  • Regional campground directory is available at the rental counter upon request. Additional Campground and RV Park on-line information is available upon request.
  • Note: It is always wise to check the on availability of sites long before you begin your vacation. Campground sites at National Parks and other commonly visited vacation/travel spots can sometimes reach capacity 5-6 months in advance; especially sites that can accommodate large size motorhomes.

Luggage Storage

  • Luggage storage is available on a limited basis at gateway locations only. Luggage storage is at the clients own risk.
  • To facilitate the pick up and drop off procedures, we recommend that clients store their luggage in the vehicles on-board storage compartments. Soft-sided or collapsible bags are best for storage.
  • Luggage capacity of courtesy shuttles is limited and may require clients with excess luggage or over-sized items to store and later retrieve them from their hotel.

Maintenance and Use Responsibility

Client is responsible for routine maintenance while traveling (checking coolant, oil, tire pressure, etc.), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to negligence of operation and /or performing normal maintenance. Tools for vehicle repair and tire change are not provided since clients are not authorized to make repairs.

Travel Restrictions

  • Clients are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God, security alerts and /or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV.
  • Clients are responsible for knowing and following the travel restrictions and for informing themselves of possible changing conditions.
  • El Monte RV, to the best of its ability, will provide clients as much information at time of pick up as possible but is not liable for any delays or detours client may encounter.
  • Violation of these travel restrictions voids insurance and coverage option under the terms and conditions of the rental contract.
  • Please note the following restrictions:
    • Off-road: Travel on non-public, unpaved and / or logging roads are not permitted at any time.
    • Death Valley: Traveling in or traversing Death Valley is not permitted in July and August. In May, June and September travel is permitted, however, customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140 degrees F or 60 degrees C. During July / August clients maybe required on pick up to sign and acknowledge these restrictions.
    • Mexico: Travel is permitted at clients own risk and only with purchase of El Monte RV’s Mexico Auto Liability Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage when in Mexico.
    • New York City / Manhattan: Travel is not permitted.
    • Alaska / Northern Canada: Travel is permitted at client’s own risk. However, there is no reimbursement for repairs or lost use.
    • Winter: Travel during winter months is permitted. However, freezing conditions may occur in Spring and Fall at higher elevations and should be anticipated and precautionary measures taken. Clients are responsible for any damage due to systems freezing due to cold weather. As a precautionary measure, at certain locations water may be replaced by anti-freeze to prevent water systems from freezing. Clients are then not allowed to use any water systems, including the toilet or shower, until they have traveled to consistently above zero temperatures. In the event the clients want to replace the anti-freeze with water the client may be charged up to$150 to re-winterize or de-winterize the vehicle.
    • Summer: Travel in summer months and /or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motor home up to a maximum of 20 degrees cooler than the outside temperature.
    • Ontario / Quebec: Due to the increased incidence of theft motor homes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motor home parked at a campground and use a taxis or public transportation. Details available at pick up location. Clients planning on traveling in these areas must inform rental station prior to departure.
    • Elmonte will not accept any bookings where vehicle will be used in the Race Across America.
    • Alternative terms & conditions: Alternative terms & conditions may come into effect for pick-ups and returns during Burning Man

On-The-Road Vehicle Support

  • On-The-Road Support: 1-800-367-4707. Open every day during business hours and most holidays and extended hours in peak season.
  • In order to be eligible for a lost-use refund client must have contacted El Monte RVs On-The-Road Support department during their rental period and must have followed their instructions, self-help tips, and / or recommendations for repair.
  • On-The-Road Support is a courtesy service provided by El Monte RV for our customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager.
  • Under certain circumstances a replacement vehicle may be provided to the client. El Monte RV, at its sole discretion, reserves the right to determine if, where and when a vehicle exchange will take place.
  • In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.
  • Under most circumstances, if client for any reason was at fault in causing incapacitation of their motor home they will be required to pay the costs incurred in delivering a replacement unit to them as well as any damage deductible up to $5,000.
  • Should clients violate applicable laws, the terms and conditions by driving intoxicated, under the use of drugs, or should they fall asleep at the wheel or drive negligently the $5000 deductible is voided and the customer will be responsible for all costs involved in replacing, towing and repairing of damaged motor home. Clients financial responsibility includes but is not limited to the rental vehicle. Clients may be charged lost use for the time needed for recovery and / or repair.

Reimbursements & Refunds

El Monte RV operates one of the newest fleets in the industry. Yet as motor homes are mechanical devices they do occasionally develop problems.

  • In the event of a mechanical problem requiring repairs under $75 clients will be reimbursed upon presentation of receipts and any replaced parts. For needed repairs over $75 clients must call El Monte RVs Roadside Assistance department for prior authorization. A toll free number is provided for assistance with problems, questions, etc: 1-800-367-4707.
  • In the unlikely event that items are missing from vehicle or personal kits, or for example client needs an additional blanket, or client needs to replace an item for the motor home such as a water hose, sewer hose, etc., the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they not total more than $75.
  • In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours, El Monte RV will refund lost-use rental charges only. El Monte RV’s maximum liability shall be for the refund of nightly rental charges or fractions thereof. No claims for rental car, hotel, telephone, etc., will be accepted.
  • Accompanying vehicles are not eligible for compensation.
  • Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step and cruise control, are not considered mechanical breakdowns.
  • Client refund or reimbursement requests must be received in writing with all supporting documentation no later than 45 days after rental return to be eligible for compensation consideration.
  • In order to be eligible for a lost-use refund client must have contacted El Monte RVs Roadside Assistance department during their rental period and must have followed Roadside’s instructions, self-help tips, and / or recommendations for repair.

Traffic Tickets and Citations

  • Client is responsible for all traffic tickets and citations incurred during the rental period.
  • Tickets must be handed to the rental office during return of the vehicle. Clients will be charged up to $250 for penalties and administrative charges for non-reporting.

Lost Items

El Monte RV is not responsible for items left in the motor home after clients return and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to client.

The Generator

All of our motorhome units have a generator built-in. The use of the generator is not required for normal vehicle operation.

  • The Generator runs on the same fuel tank that the engine does. The fuel tank must be at least 1/4 full in order for the generator to operate. Output is 110 Volt and 30-45 amps.
  • The Roof Air-Conditioner, the Microwave and the Electric Setting on the Refrigerator & Freezer require 110 Volt AC to run. This means the motorhome unit is required to be connected to an external source of electricity or to have the generator running in order to use these Appliances.

At the Return Rental Counter

Motorhome Return Requirements and Procedures

Vehicle Return

  • Return time is between 8:00 AM and 11:00 AM. Customers returning late may be charged a $50.00 or more per hour late fee.
  • There is no refund for any reason if customer terminates rental before scheduled return date.
  • Motorhome cannot be dropped off later than 1 hr before or anytime outside of locations official hours of operation.
  • All late returns or extensions must be authorized at least 48 hours prior to the scheduled date of return and any additional charges will be immediately applied to the customers credit card on file.
  • Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day early to obtain courtesy shuttle, or arrange other means of transportation. No refunds for early return.

Cleaning

Motorhome must be returned in clean condition. Cleaning fee of $50 or more per hour may apply if Lessor determines, in its sole and absolute discretion, that the Rental Vehicle has not been returned in a clean condition. Clients should clean out anything that they have brought into the vehicle. Interior condition should be as it was at pick-up.

Flush-out

Motorhome must be returned both waste collection tanks empty. There will be a $50.00 flush out fee if the waste and/or holding tanks have not been drained (valves open, cap off) by Renter prior to the Rental Vehicle being returned to Lessor, at Lessors sole discretion.

Return Transfer Shuttle Service

Return transfer is provided for a fee at Dallas (DFW), Las Vegas (LAS), Los Angeles (LAX), Orlando (MCO), New York (NYC), San Francisco (SFO) and Bellingham/Vancouver (YVR) only.

The shuttle departs rental station between 8am and 1pm. (see below for Bellingham/Vancouver transfer)

Vancouver Transfer
Transfer shuttle departs rental station at approximately 10am. The standard Shuttle Transfer Fee (STF) will be charged. Due to security and traffic, delays crossing into Canada are possible. El Monte RV is not responsible for any refunds of any type as a result of border crossing delays. No transfer is offered for the downtown SEATTLE or SEATAC airport areas.

Cancellation

(**Exluding Labour Day Holiday/Burning Man Event period)

The cancellation must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee is calculated on the greater of the following -

  • 20% of the total rental cost plus $100 admin fee
  • OR
  • 44 to 16 calendar days prior to rental date - $450
  • 15 to 1 calendar days prior to rental dates - $800
  • Departure Day and No Show - Full Rental*
  • One-way rentals - $200 (in addition to applicable fees)

* A client who declines vehicle at departure is classified as Departure Day and not eligible for any refund.

Please Note: Any refunds may take up to 3 weeks to process.

Labour Day Holiday/Burning Man Event period

The cancellation must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee is calculated on the greater of the following -

  • 20% of the total rental cost plus $100 admin fee
  • OR
  • 59 to 30 calendar days prior to rental date - $1100
  • 29 to 1 calendar days prior to rental dates - $2100
  • Departure Day and No Show - Full Rental*
  • One-way rentals - $200 (in addition to applicable fees)

* A client who declines vehicle at departure is classified as Departure Day and not eligible for any refund.

Please Note: Any refunds may take up to 3 weeks to process.

Amendments

Amendments are charged at a rate of US$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations.

If the amendment results in changing the vehicle brand your deposit is not transferable.

Times of Operation

International/Travel Trade Reservations Department:

  • Office Hours: 8 am - 5 pm Pacific Standard Time, Monday through Friday
  • Closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day

Rental Offices:

  • Some rental offices alter their daily Times of Operation during the Winter Season.
  • All rental offices are closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day. No bookings will be accepted for pick up or return on these dates. No exceptions.
  • In addition, many rental offices are closed one day prior and following the actual holiday dates (excluding weekends). The Salt Lake City, UT office is also closed on July 24th (Pioneer Day).
  • Rental office closing dates are subject to change.
  • Recommendation: Due to heightened volumes of travel during holiday seasons we recommend that customers avoid beginning or ending their motor home rental on the day immediately before or after a holiday date. Otherwise, customers may experience airline delays, increased road traffic and possible delays at rental office.

Important Note

El Monte RV reserves the right to change, modify, add or remove terms, products, rates and seasons at any time and without notice or liability.